1. Retail customer can purchase on retail price and can not participate on SR business plan.

2. Preferred customer can purchase on 10 % discount on retail price but cannot participate in business plan.

3. IBO can purchase on 10% discount on retail price and participate in business plan like bonus, events et

To become a retail customer, Preferred customer (Associate IBO), IBO, you can [click here](https://in.sunrider.com/join-us) to sign up. Its free signup.

Currently only Indian Citizen and Permanent Resident can sign up as a Sunrider Independent Business Owner (IBO). However, a non-resident can sign up in their respective countries and purchase products during their stay in India.

If you're having trouble logging in or your password isn't working, you can reset your password by clicking here. If you continue to experience issues, please call our Business Services Dept at +91 0124-4005069 or email them at sunrider.info@sunrider.co.in, 9am to 5pm, Monday to Saturday except Public Holiday for further assistance.

Yes, retail customer can purchase the product on retail price.

Yes, Preferred customer (Associate IBO) purchase the products 10 % discount on retail price.

To order online, you will need to be a Sunrider Independent Business Owner.

To register, please click here to sign up. If you are a Sunrider Independent Business, please click here to shop.

You can enjoy delivery services when ordering online with a fee of Rs. 59 for every purchase of Rs.5,000 and in multiple.

If you need to change the shipping address, cancel, or modify your online order before it is paid for (completed), you can update the information during the online checkout process on the shopping cart page, shipping page, and final payment page. However, if your order is already completed, please call our Customer Services Dept within 15 minutes of completing your order, at +91 0124-4005069 from 9am to 5pm, so our staff can check to see whether your order can be stopped in time, to fulfill your request.

For information on discount codes, promo code usage, and special offers, please refer to the details provided in the media where you received the code, such as email, webpage, or online event. You can apply the code during the checkout process under the payment steps. (NOTE: For the time being there is no promo code to be applied online.)

RETURN OF PRODUCTS

To process a return, the IBO, PC or Customer’s name and address should be printed clearly on the return carton. The return carton must include the following items:

A completed product return form;

All products and containers in question;

A copy of the invoice or the invoice number; and

If the returned products were purchased by a consumer who is not an IBO & PC, the return carton must also include the following items:

A signed receipt with the name, address, and daytime telephone number.

The purchaser’s signed statement indicating their reason(s) for returning the product.

Sunrider will reimburse postage on qualified returns as long as returns include a copy of the postal receipt. Sunrider literature, marketing materials, and promotional items are not refundable.

14-Day Return Policies

First Time Purchase Policy

The First Time Purchase 14-Day Return Policy is applicable only to first time product purchases by Customer , PC & IBO.

If the first time purchaser bought products directly from Sunrider, the purchaser has 14 days from the date of receipt to return the products. If the first time purchaser bought the products from an IBO, the purchaser must return the unused portion of the products to the selling IBO within 14 days of purchase. Failure to comply with the 14-day requirement will result in denial of the claim. The selling IBO will take full responsibility for processing the return and refunding the purchase price.

IBOs who issue a refund to a first time purchaser after the 14-day Return period and then return the products to Sunrider after the 60-day original purchase period described below will not be entitled to any refund, reimbursement, or replacement from Sunrider.

Damaged/Defective Product Return Policy

Damaged or defective products must be returned within 14 days of receipt. Failure to comply with the 14-day requirement will result in denial of the claim. When returning damaged or defective products to Sunrider, the customer or IBO making the return must include the Shipping Discrepancy or Damage Claim Form, packing materials, copies of shipping documents, and a copy of the invoice. The person making the return may request either replacement of the same products or a product credit.

60-Day Return Policy

IBOs must submit product returns for non-damaged and unopened products within 60 days of original purchase from Sunrider for reasons other than damaged or defective products. Sunrider is under no obligation to process a return or provide a refund for any product returned after this 60-day period.

Sunrider will reimburse the Customers and IBOs for the purchase price of the products minus any applicable processing and research fees.

Any bonuses paid to IBOs based on the original purchase of returned products will be deducted from the reimbursed amount. Sunrider has sole discretion to subject IBOs to monetary, CV, and QV deductions on returned products. Upline IBOs may be subject to monetary, CV, and QV deductions based on bonuses previously paid by Sunrider on the returned purchases.

Extra Product Returns

In the event that Sunrider inadvertently ships products that were not included in a product order, Customer, Preferred Customers, and IBOs who choose to keep the extra products must provide full payment for the extra products to Sunrider. Those who choose not to keep the extra products should return them as soon as possible to Sunrider with a completed Shipping Discrepancy or Damage Claim Form and a copy of the invoice.

CANCELLATION

For Cancellation of confirmed/placed order please Contact Us on our Phone no: 0124 4005069 or write to us at sunrider.info@sunrider.co.in

Customers can CANCEL order only before the Order has been shipped/Dispatched. After the Product/s have been shipped, The Customer CANNOT Cancel the Orders. However, return is possible for all orders/products.

REFUND

Once the Product is received to the company successfully, Sunrider India Private Limited will instantly initiate the refund to your source account or chosen method of refund within 14 working days.

Nodel officer - Preeti ChawlaContact Us: Sunrider India Private Limited Plot # 495, Udyog Vihar Phase – 3, Gurgaon – 122016, Haryana Phone No. 0124 – 4005069 Email: sunrider.info@sunrider.co.in

Unfortunately, some products sell out quickly and others take longer to produce. Please check back here https://www.ub.sunrider.com for availability for any back in stock update. If you would like further details, please contact our Business Services Dept +91-0124-4005069 or email them at sunrider.info@sunrider.co.in, 9am to 5pm, Monday to Saturday except Public Holiday.

We apologize this item is not currently in stock, so please check back with us here again soon or follow https://www.in.sunrider.com/ for any back in stock update. If you would like one of our Product Experts to help you determine if a comparable substitute product is in stock, please call our Business Services Dept at +91-0124-4005069 or email them at sunrider.info@sunrider.co.in, 9am to 5pm, Monday to Saturday except Public Holiday.